Privacy policy

Privacy Policy 

This Privacy Policy explains how elevemave.com (the "Site," "we," or "us") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect information about your device, interaction with the Site, and data necessary to process purchases. If you contact us for customer support, we may collect additional details. We define any data that can uniquely identify an individual as "Personal Information."

1. Device Information

  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, and interactions with the Site.
  • Purpose of collection: To load the Site accurately and perform analytics to optimize the user experience.
  • Source of collection: Automatically through cookies, log files, web beacons, tags, and pixels.
  • Disclosure for business purposes: Shared with our processor, Shopify.

2. Order Information

  • Examples of Personal Information collected: Name, billing/shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection: To provide products/services, process payments, ship orders, send invoices or order confirmations, and prevent fraud. We may also send you information or advertising based on your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure for business purposes: Shared with our processor, Shopify.

3. Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us to request deletion.

Sharing Personal Information

We share your personal information with service providers to help fulfill contracts with you. For example:

  • Shopify: Powers our online store. Shopify's Privacy Policy.
  • We may also share your information to comply with legal obligations, such as responding to subpoenas or protecting our rights.

Behavioural Advertising

We use your personal information for targeted ads or marketing that we believe may interest you. For example:

  • Google Analytics: Helps us understand how customers use the Site. You can opt out here.
  • Advertising partners: We share information about your use of the Site, purchases, and interactions with our ads on other websites.

For more information, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted advertising using the links below:

You can also opt out via the Digital Advertising Alliance.

Using Personal Information

We use your personal information to provide services, such as offering products, processing payments, fulfilling orders, and updating you on new products or services.

Lawful Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information on the following legal bases:

  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal obligations
  • Your consent

Retention

We retain your personal information as long as needed for the purposes outlined in this policy, unless you request deletion.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to decisions based solely on automated decision-making when it has a legal effect on you. We do not engage in automated decision-making that has a legal or significant effect using customer data.

Shopify employs limited automated decision-making to prevent fraud. This includes:

  • Temporary IP address denylist after repeated failed transactions.
  • Temporary credit card denylist associated with flagged IPs.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to:

  • Access the personal information we hold about you.
  • Port data to a new service.
  • Request correction, updates, or erasure of your personal data.

If you wish to exercise these rights, please contact us at the information below.

CCPA

If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA). You can access, port, correct, or erase your personal data. To exercise these rights or designate an authorized agent, contact us at the information below.

Cookies

Cookies are small data files that are placed on your device. They enhance your browsing experience by remembering actions and preferences. We use several types of cookies, including those for:

  • Necessary functionality: E.g., admin access, checkout processes.
  • Analytics: E.g., Shopify analytics for tracking landing pages and user interaction.
  • Advertising and marketing: For personalized ads.

You can manage cookies through your browser settings. Visit allaboutcookies.org for more details on managing or deleting cookies.

Do Not Track

Currently, there is no industry standard for "Do Not Track" (DNT) signals. As a result, we do not alter our practices when detecting DNT signals from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Contact

For more information or to exercise your privacy rights, please contact us at:

Email: info@eleve.com